Comcast Executive Vice President, David L. Cohen, has written a rather disingenuous editorial for The Philadelphia Inquirer insisting once again that offering gigabit speeds would be pointless. He states that because “most websites can’t deliver content as fast as current networks move, and most U.S. homes have routers that can’t support the speed already available to the home.” Wouldn’t it be nice to have the same level of reach that Mr. Cohen does with writing a long Op Ed like this?
Comcast’s Executive Vice President says that once there’s real demand for 1Gbps services then ”a competitive marketplace of wired and wireless broadband providers will be ready to serve it.” For good measure, Cohen, with some mighty large balls, says that Comcast and fellow massive monopoly Internet providers are the modern-day Benjamin Franklin. He is trying to say they are pioneering inventors who was similarly attacked by detractors during their life. But as we know that’s not the case unless America is in the American revolution period of internet wireless and wired technology while the rest of the developed world has already hit the space race.
Cohen’s assertions that America is a beacon of competitive “free market” high-speed broadband services are at odds with the perceptions of American consumers. Recently consumers ranked Comcast with the poorest customer satisfaction in the American Customer Satisfaction Index [ACSI]. Lower than even the previous holder of customer dissatisfaction, Airlines, which scored a 70% satisfaction. Comcast lays at the very bottom with an overall score of just 62 out of 100. Other ISPs didn’t fare better with Time Warner Cable scoring a 63 and CenturyLink scoring 64. In fact, the only major American ISP to score above a 70 on the ACSI in 2013 first quarter was Verizon FiOS, which posted a score of only 71. The ACSI publishes quarterly by the University of Michigan’s Ross School of Business and is one of the most comprehensive customer satisfaction surveys in the United States. [ACSI Report May 2013]
Maybe the VP of Comcast should stop telling lies and offer the service that provides a platform of competition of other service competition for phone and video . Or maybe we should contact our senators and representatives to ask them to force a mandatory breakup of media production companies and internet service providers. Which only creates a platform for manipulation from that company so you watch only their shows, only their services, and block any sort of external competition.
But in the end, Op Eds, like this one, are sure to happen when you own the city of Philadelphia aka “Kabletown”.
Feel free to let Mr. Cohen know where you stand by emailing him: